The Full Story
The Postal Customer Council (PCC) program began in 1961 with the formation of the Local Mailer Users Council also known as Citizens Adversary Council. The old Post Office department organized the council to improve communications between Postal Service customers and local Postal Service managers. The council first came into prominence supporting the Mail Early campaign in the mid 1960s. In 1971 the name was changed to Postal Customer Council.
The early Mail User Councils were designed to focus on both residential and business mailing issues. However, it did not take long for the local Postal Service managers to realize that business mailers have the greatest impact on their local operations. Gradually as the Citizens Adversary Councils were created to address residential mailing issues, PCCs became more business mailer Postal Service manager focused.
Once business customers and local Postal Service managers began working together, they found that many problems could be resolved easily. Processing and delivery improved; customer satisfaction and business and Postal Service revenue rose; and business and Postal Service resources and equipment were used more productively.
Just to name two, the Greater Dallas PCC and the Baltimore PCC were established in 1961. Among the founders of the greater Dallas PCC were Ruth Evers, Jerry Gray and Jack Carroll. They are retired and Board Members Emeritus. Formal Postal Service postmaster General Runyon, requested Ruthie to serve as the first National PCC Industry Co Chair and travel the country to help establish other PCCs.
Joe Fetcho, owner and founder of Circular Advertising Corporation was one of the first members of the Baltimore PCC serving on the Executive Board in many capacities. After 49 years with the PCC he retired doing 2010. To learn more about the rich history of the Baltimore PCC visit their website.
Today, there are more than 300 PCCs representing over a 100,000 active mailers. Through regular meetings, vendor events, educational seminars, and networking opportunities, PCC members keep abreast of the latest Postal Service developments and work closely with local Post Offices to make mail service more efficient, timely, relevant, and profitable.
As it has since 1961, the Postal Service supports the PCC network with management and resources and reviews that PCC network as an important partnership for improving customer service and customer satisfaction to sustain a viable Postal Service well into the future.